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Cơ hội nghề nghiệp

Môi trường làm việc

Thân thiện – Rõ ràng – Chân Thành – Coi trọng yếu tố con người

Cơ hội phát triển sự nghiệp

Lắng nghe – Chia sẻ – Đoàn Kết

Văn hóa công ty

TFSVN tuyển chọn và giữ chân những cá nhân xuất sắc nhất trên thị trường lao động; cung cấp chế độ đào tạo và phát triển cho tất cả nhân viên, tạo điều kiện cho mỗi nhân viên đạt được mục tiêu trong sự nghiệp; đảm bảo một môi trường làm việc an toàn và đáng tin cậy.

Các vị trí tuyển dụng

  • IT HELP DESK OFFICER

    JOB DESCRIPTION
    – Installing and configuring computer hardware, software, systems, networks, printers and scanners.
    – Monitoring and maintaining computer systems and networks.
    – Responding in a timely manner to service issues and requests.
    – Providing technical support across the company (this may be in person or over the phone).
    – Manage accounts for users.
    – Troubleshoot issues related to network and application on user’s device.

    JOB REQUIREMENT
    – College/University degree in computer science or related field.
    – Good English
    – Working knowledge of computer systems, hardware, and software.
    – Good problem-solving, analytical, and team-working skills.
    – Communication and interpersonal skills.
    – An openness and high energy to learning new technologies.
    – Mindset to transfer guidelines into documentation.

    BENEFITS
    • Attractive Salary + Allowance.
    • Salary of probation: full 100%.
    • 15 annual leave days + birthday leave (gifts)
    • Salary review based on work performance and company’s performance.
    • Performance bonus, 13th – month salary.
    • Social insurance, health insurance, unemployment insurance and health care insurance; Gym package; Health checkup.
    • Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks;
    • Company trip; Teambuilding; Year-End Party; Happy Friday.
    • Working hours: 8:00 – 17:00 from Monday – Friday.

  • COLLECTION OFFICER

    JOB DESCRIPTION
    – Ensure targets are met through quick, effective and accurate collection activities.
    – Complete all forms of contact and engagement with accounts overdue – phone, SMS, letter, handling complaint with overdue customer regarding collection activities
    – Support supervisor/team leader in litigation process (submit document, join conciliation meeting, negotiate to default customer)
    – Complete all internal/external periodic report (monthly/quarterly)
    – Assist Team leader/Head of Collection in assigned job

    JOB REQUIREMENT
    – Preferred 2 years similar experience gained in the banking or finance industries.
    – Effective written and oral communicator to collect money from customers.
    – Skill of Excel, Word, PPT.

    BENEFITS
    • Attractive Salary + Allowance.
    • Salary of probation: full 100%.
    • 15 annual leave days + birthday leave (gifts)
    • Salary review based on work performance and company’s performance.
    • Performance bonus, 13th – month salary.
    • Social insurance, health insurance, unemployment insurance and health care insurance; Gym package; Health checkup.
    • Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks;
    • Company trip; Teambuilding; Year-End Party; Happy Friday.
    • Working hours: 8:00 – 17:00 from Monday – Friday.

  • IT SOFTWARE DEVELOPER SUPERVISOR

    JOB DESCRIPTION
    – Software developer/customization for Loan/Lending Management System
    – Take care operation of company business applications
    – Participant RPA activities (build and monitor robots with UIPath)

    JOB REQUIREMENT
    – Have knowledge on software devwelopment cycle: capture requirements, designing, coding, testing
    – Programming languages and patterns: C#, .NET, HTML, CSS, Javascript, Jquery, AngularJS, MVC model, Asp.net restful API, Object Oriented
    – Strong about SQL and Oracle PL/SQL
    – Source version control: GIT, SVN
    – Have good mindset on: continuous improvement, problem solving, research on new technology
    – Experience with UIPath or automation tool is big advantage
    – Good in English communication

    BENEFITS
    • Attractive Salary + Allowance.
    • Salary of probation: full 100%.
    • 15 annual leave days + birthday leave (gifts)
    • Salary review based on work performance and company’s performance.
    • Performance bonus, 13th – month salary.
    • Social insurance, health insurance, unemployment insurance and Bao Viet care insurance; Gym package; Health checkup.
    • Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks;
    • Company trip; Teambuilding; Year-End Party; Happy Friday.
    • Working hours: 8:00 – 17:00 from Monday – Friday.

  • CRM MANAGER

    JOB OBJECTIVE
    – CRM Manager works in Contact Center (CC), making sure CC staffs resolve issues and improve customer satisfaction.
    – Monitor and oversee the proper functioning of TFSVN Contact Center. CRM Manager may brainstorm new processes to boost the Contact Center ’s efficiency and productivity levels.
    – Successfully manage customer relations by being a liaison between the company and the customer. The manager monitors customer satisfaction and devises ways for the company to better serve customers.
    – Exceptional communicator who is detail-oriented and possess a deep understanding of customers, agents, and outstanding customer service.
    – Lead their team toward achieving their goals

    JOB DESCRIPTION
    – Promote TFSVN Financial Services as the top choice at Toyota dealers through outstanding customer service provided by the CRM team.
    – Develop Contact Center objectives and goals based on overall organization goals.
    – Monitor agent processes and the effectiveness of day-to-day activities.
    – Hire, train, and coach Contact Center agents/representatives in their day-to-day jobs as they provide customer support.
    – Inspire employee morale and decrease employee turnover. Motivate employees to improve performance and increase productivity.
    – Communicate strategic objectives while ensuring compliance.
    – Guide agents through difficult issues, angry customers, and complaints.
    – Implement and lead team meetings. Set agent expectations regarding processes and practices.
    – Provide appropriate tools, technology, and resources to produce quality work.
    – Support to deploy and apply the CRM system into suitable company workings.
    – Budget and track expenses and resources (people, technology, etc.).
    – Collect and analyse Contact Center statistics, identify Contact Center trends, and conduct quality assurance (QA).
    – Prepare performance and KPI reports for upper management.
    – Take on other tasks and projects related to employee support, customer experience, and Contact Center operations.
    – Handle customer inquiries, complaint and follow up customer inquiries where necessary.
    – Ensure all legal documentation is kept safely.
    – Working with other departments (Operation, Collection, Sale, F&A…) to support CRM staffs and maximize customer satisfaction.
    – Other duties/tasks assigned by Head of Dept.
    JOB REQUIREMENT
    – Experience in Call Center, Customer Service
    – Management experience is required.
    – Effective written and oral communicator.
    – Proficient with MS Office and Call Centre software programs.
    – Strong ability to budget and perform financial analysis.
    – Strong knowledge of performance evaluation techniques and customer service metrics.
    – Driven and result oriented.
    – Strong problem-solving ability and analytical skill.
    – Excellent multitasking, time management, and leadership skills.
    – Willing to be multi-skilled

    BENEFITS
    • Attractive Salary + Allowance.
    • Salary of probation: full 100%.
    • 15 annual leave days + birthday leave (gifts)
    • Salary review based on work performance and company’s performance.
    • Performance bonus, 13th – month salary.
    • Social insurance, health insurance, unemployment insurance and health care insurance; Gym package; Health checkup.
    • Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks;
    • Company trip; Teambuilding; Year-End Party; Happy Friday.
    • Working hours: 8:00 – 17:00 from Monday – Friday.

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